Refund Policy
Thank you for using CasaFood. We strive to provide you with the best food delivery experience. However, if you encounter any issues with your order, our refund policy is here to assist you.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Order Issues: If your order is incorrect, missing items, or not delivered as expected (e.g., wrong temperature, quality issues).
- Delivery Problems: If your order is significantly delayed beyond the estimated delivery time.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer support team within 1 hour of receiving your order.
- Provide your order number and a brief description of the issue.
- Submit any supporting documentation, such as photos of the incorrect or damaged items.
3. Refund Process
- Once your request is received, we will review it within 5-10 days.
- If your refund is approved, it will be processed back to your original payment method. Please allow 10 days for the refund to appear in your account.
4. Non-Refundable Items
The following items are generally non-refundable:
- Orders placed for delivery to locations where our service is not available.
- Complaints regarding food allergies or dietary preferences if not specified at the time of order.
5. Changes to Orders
If you wish to modify or cancel your order, please do so within 5 minutes of placing it. After this period, we may not be able to accommodate changes.
6. Contact Us
For any questions or concerns regarding your order or refund request, please contact our customer support team at:
[email protected]
